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We're sorry you're having a problem with one of our products. We invite you to contact our customer service.
Unfortunately, we are not able to send you samples directly. We invite you to visit one of our points of sale. You can find your nearest point of sale by consulting the page with our points of sale.
Each product has its own specificities. In order for us to provide you with a personalized response, please contact us directly, via the contact form, indicating the name of the product you use or are interested in.
Most products are available in a travel size (shampoos and rinse-off products). Consult the list of products available in a travel size version here.
Our products do not have an expiration date. However, there is a shelf life after opening the product. Each product has an icon on its packaging (illustrating an open jar) that indicates the shelf life after opening, expressed in months.
The prices of our treatments may vary from one point of sale to another.
Also, we invite you to go directly to one of our distributors to obtain this information. To find your nearest point of sale, you can consult the page with our points of sale.
Some of our products contain essential oils and cannot be hypoallergenic.
We are against testing products on animals.
However, we market our products in China where testing is sometimes required by local regulations. These tests are not carried out by René Furterer but by laboratories accredited by the Chinese authorities, regardless of our wishes.
The complete list of ingredients is indicated on the packaging of each of our products. You can also view the ingredients on our online product pages.
We encourage you to contact our cosmetovigilance service and specify the problem encountered, the circumstances of the reaction and your contact details. The cosmetovigilance service will try to get back to you as soon as possible.
99% of our products are silicone-free.
For more information, see our article about silicones.
The safety of our consumers is a top priority. In accordance with European legislation, each of our products is evaluated by an expert toxicologist before being placed on the market.
The product safety assessment is based on three analyses:
- evaluation of the safety of raw materials
- evaluation of the safety of the finished product
- cosmetovigilance: our customer services monitor the tolerance of marketed products in order to answer consumers' questions and to collect any information that is likely to help the brand to progress.
For more information, please visit our page on product formulation.
In order to discover the nature of your hair and scalp, you can carry out your hair diagnosis online.
We thank you for your interest in our brand. We invite you to contact us through our contact page mentioning the subject of your request and your contact details. The teams concerned will get back to you as soon as possible.
We thank you for your interest in our brand. We invite you to contact us through our contact page mentioning the reason for your request and your contact details. The René Furterer sales teams in your area will come straight back to you.
100% of our tubes are made of recycled and recyclable materials.
In addition, 100% of our boxes are made of cardboard and come from sustainably managed forests.
To limit the environmental impact, we have also removed the aluminum layer from the sample bags and the instructions for shampoos and balms.
To find out more, read our article on our recycled packaging.
We are committed to the preservation of our environment and its biodiversity.
To do this, several initiatives have been put in place to ensure the sustainability and respect of the plant resources we use.
Moreover, within our two botanical conservatories, places that protect and research the plants we use, we ensure the preservation of many endangered plant species.
To find out more, discover our actions aimed at protecting the environment.
We are committed to social responsibility.
We build and maintain fair and supportive relationships with our suppliers around the world.
Thus, we are committed to guaranteeing the economic and social autonomy of our producers by getting involved in the development of Fair For Life supply chains.
To learn more, read our articles on René Furterer's ethical commitment.