Thank you for visiting our website. The protection and security of our customers' and users' personal data is an essential concern for the Pierre Fabre Group.
This Privacy Policy explains what data is collected when you visit and use our website and how it is processed.



This website (hereinafter the "Website") is operated by Pierre Fabre Dermo-Cosmetique, 45 place Abel Gance 92 100 Boulogne, France (hereinafter "Pierre Fabre" or "We"), which is responsible for processing personal data that may be collected from you on the Website for the purposes described below.

We invite you to read this Privacy Policy carefully to learn more about the conditions for processing your personal data when you consult our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent update will appear on this page. We therefore invite you to consult it regularly.



Depending on the services of our Website that you use and your terminal configuration choices (in particular with regard to cookies and other trackers), the personal data concerning you (hereinafter "your Personal Data") that is collected and processed by Pierre Fabre are:

Data that you have voluntarily entered in a form (newsletter registration, contact form, participation in a promotion (contest, game or survey) such as

full name, email address, telephone number, date of birth, gender, mailing address and any other information about you that you provide in connection with your application (which may include health and well-being data).

Data generated by your browser, collected automatically by our server thanks to "cookies and other trackers":

Data specific to the sites visited: the domain name; the date, time and duration of your visit; the pages and videos viewed, the advertisements you clicked on.

Data specific to you: your IP address (location of your entry point on the network; browser type, operating system).

We do not use this automatically collected Personal Data to try to identify you, nor do we correlate it with the Personal Data detailed above that you provide to us. 

We may also obtain Personal Data about you from third parties (e.g. social networking profiles if you have logged into your member area with your social networking profile).



Below is an overview of the purposes for which we process your Personal Data and the reasons why we need to process it.



To answer your questions sent by e-mail, contact form and chat

Our legitimate interest

To enable you to find the store or point of sale closest to your location

To carry out statistical analyses

Unless you object, as set out in the section below on "Your Rights" and "Cookies," to better understand your preferences by analyzing your behavior on our Website and to offer you products or services more suited to your interests

To better meet your needs by offering you products or services that are more relevant to your interests

To send you information about our offers, news and events (newsletters, invitations and other publications)

Your explicit consent

To notify the relevant authorities of any problems relating to the use of our products

Our legal obligations


The Personal Data that is essential for us to achieve the above purposes is marked with an asterisk on the various pages of the Website where it is collected.

If you choose not to fill in these mandatory fields, we may not be able to process your requests and/or provide you with the requested products and services. The other Personal Data is purely optional and allows us to get to know you better and to improve our communication and services accordingly.



We are part of the global Pierre Fabre Group, and from time to time we may need to share your Personal Data within the Pierre Fabre Group for the purposes set out above.

We may also involve third party service providers (who will act on our instructions) to assist us in providing information, products or services to you, to conduct and manage our business, or to manage and improve our Website. In such cases, these third parties may need access to your Personal Data.

If your Personal Data is transferred outside the EEA (European Economic Area) to other Pierre Fabre Group companies or service providers, we will take steps to ensure that your Personal Data receives the same level of protection as if it had remained within the EEA, including by entering into data transfer agreements, based on the standard contractual clauses approved by the European Commission as updated or revised or other transfer mechanisms such as, where applicable, adequacy determinations, Binding Corporate Rules or agreements approved by the EU Data Protection Authorities.

We may also disclose your Personal Data to third parties in connection with any actual or potential sale of Pierre Fabre or any assets owned by us or our affiliates, in which case the Personal Data we hold about our users may be that of the transferred assets.

We will also respond to requests for information if we are required to do so by law, or if such disclosure is necessary to protect our rights and/or comply with a court order, a request from a regulator or any other legal or administrative process against us.



Where permitted by law, and subject to your consent where required, we may communicate with you by electronic means to introduce you to our products and services. If you wish to unsubscribe from receiving communications from us, please use the "unsubscribe" link in our emails or text STOP to the number provided, or contact us directly at the “Contact Us” address and we will stop sending you messages.



As a general rule, we will only keep your Personal Data for as long as is necessary to fulfill the purposes for which it was collected.

We will only retain your Personal Data for as long as is strictly necessary to manage the relationship with you.

However, we will retain your Personal Data for marketing purposes for three years from the date of the last interaction between us if you are not a customer and for as long as we remain in contact with you through our promotional activities if you are a customer, unless you object when you receive one of our marketing messages.

IP addresses collected for security purposes will not be retained for more than 10 days.

Finally, the connection logs that are collected will be kept, with your consent, by means of cookies and other trackers used on our Website, for a period not exceeding thirteen (13) months in accordance with applicable laws and regulations. For further details, please refer to the "Cookies" section below.

We may need to retain your Personal Data in archival form for longer than the period set out below to comply with our legal obligations or if necessary in view of the applicable statute of limitations, to enforce any of our rights.

Once your Personal Data is no longer required for the purposes or for archiving purposes to meet our legal obligations or for the statute of limitations, we ensure that it is either completely destroyed or anonymized.



The Website may contain links to third-party sites. As Pierre Fabre does not control these sites, it is not responsible for their data protection practices, so we encourage you to check the data protection policies of these third-party sites. This policy applies only to Personal Data collected by our Websites or in the course of our business.



In accordance with the applicable regulations, you have the following rights with respect to your Personal Data:

  • To obtain a copy of your Personal Data, information on how it is processed and its legal basis.
  • To rectify inaccurate Personal Data (including the right to complete incomplete Personal Data);
  • To delete your Personal Data provided that the legal basis for collecting the data allows you to do so. In addition, in some cases this right may only apply where the data is no longer necessary for the purposes for which it was collected or processed;
  • To limit the processing of your Personal Data where:
    • The accuracy of the Personal Data is disputed;
    • The processing is unlawful but you object to the deletion of your Personal Data;
    • We no longer need your Personal Data but it is still necessary for the establishment, exercise or defense of legal claims;
  • To request the portability of your Personal Data in a machine-readable format to a third party (or to you) if our processing is based on your consent or on the performance of a contract that was entered into with you
  • To obtain, or view a copy of, the appropriate steps taken to transfer your Personal Data to a third-party country or to an international organization.
  • To withdraw your consent to the processing of your Personal Data (if such processing is based on your consent) without prejudice to the lawfulness of the processing based on consent given prior to the withdrawal of consent.
  • To give general or specific instructions on how your Personal Data should be processed and used after your death.
  • To oppose, at any time, the processing of your Personal Data for canvassing purposes. To avoid telephone contact, register free of charge on the Website http://www.bloctel.gouv.fr/
  • In addition to the aforementioned rights, you have the right to object to any processing of your Personal Data justified by Pierre Fabre's legitimate interest, including profiling (as opposed to a justification by your consent, or to perform a contract with you).

You also have the right to lodge a complaint with your local data protection supervisory authority.
To exercise these rights, please contact us using the details below under "Contact Us".

Please note that we may ask you for proof of identity, and we reserve the right to charge a fee if we are permitted to do so by law, for example if your request is manifestly unfounded or excessive. We will try to respond to your request within the applicable time frame.



A cookie is a small file that may be placed on your device's hard drive or on a website's server. We use cookies to obtain certain automatically collected information described above. You do not have to accept a cookie, and you can choose which cookies to accept by changing your browser settings so that it does not accept cookies. You can, of course, refuse or delete them. To do this, you can delete them from your device by consulting the help page of the browser you are using, or you can prevent cookies from being saved by deactivating this function in your browser.



We use several types of cookies on our Website for different purposes: these cookies are known as strictly necessary cookies, performance cookies, marketing cookies, and functional cookies. Some cookies may be provided by a third party to provide additional functionality to our Website and are listed below.




If you reject cookies, we will not place any further cookies on your device, except for the functionality cookies discussed above (including, in particular, a cookie to remember that you do not want cookies to be saved when you visit the Website).

Please note, however, that if you choose to delete or decline certain cookies, this will affect certain features or services on our Website.



We may amend this Privacy Policy at any time to reflect changes in the law and/or our personal data protection practices.



If you have any questions about this Privacy Policy or if you wish to exercise any of your rights, please contact our Data Protection Officer at: dpofr@pierre-fabre.com

Last modified: 01/09/2022

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